LOCKDOWN INFORMATION 5/11/2020 02/12/2020
We have revised how we operate at Pro Vision cycle clothing Ltd., with reduced staffing and opening and precautionary measures in place in order to minimise the risk to our staff and customers. We are following government guidelines to ensure staff and customer safety.
OUR WEBSITE AND DISPATCH CENTRE ARE FULLY OPERATIONAL.
If you need advice, support, or have any queries, our customer service team is here to help. We can be contacted by phone, email, live chat, or social media. Full contact details can be found here. https://www.provisionclothing.com/
Will you be closed between 5 November and 2 December?
We will remain operational throughout the four-week lockdown that was announced on 31 October. Ensuring the safety of our customers and staff, the showroom and offices will be closed to the public.
Have your opening hours changed?
We are operating with reduced opening hours to minimise the risk for our staff and customers and only available by phone or email.
Do I need to wear a mask or face covering?
Wearing a face covering in shops and supermarkets in England is mandatory from 24 July. We therefore ask you to wear a face covering when in the store from this date onward. Children under 11 and those with certain disabilities will be exempt. Those who fail to comply with the new rules may face a fine of up to £100, the Government has announced.
Can I try on clothing?
It is not possible to try on clothing currently. It is very difficult to sanitise soft goods and at this time it is not deemed safe. We apologise for any inconvenience.
My order is ready for collection from the store, can I pick it up?
Yes, you can. In the store we have hand sanitiser and tissues. If you would like us to ship your order to you instead, please let us know.
Will my order be delayed?
We are doing our best to keep to our same day dispatch target. We are not experiencing any significant delays ourselves. Most carriers are operating normally, but inevitably there are some unexpected delays occurring.
As always, should you have any questions, please do not hesitate to get in touch — we are on hand to help in any way that we can.
Stay safe and best wishes from the Pro Vision Clothing Team.